Indicated shipping timeline is an approximate number of days an order takes to deliver from the shipping date indicated at checkout, and does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Delivery may be delayed if a change of delivery option was submitted on the customer's end. If your order consists of in-stock, shipping later and/or made-to-order pieces, the dispatch date may change. Make sure to check the dates indicated during checkout and on your confirmation email.
- Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).
- The shipping fee is charged based on the subtotal before taxes, discounts, and non-refundable.
Have an account?
Great! Login and head over to your NoorEmber account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Don't have an account?
No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
STATUS
WHAT DOES THIS MEAN?
Processing
Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 3-4 business days!
Shipped
Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.
Partial
Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your NoorEmber piece as early as possible, we've shipped the available pieces first (applies for US/Canada only)
If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
Our only sale of the year brings a high volume of orders, and processing times can be longer than usual. Know that we’re working our hardest to get your order packed up and shipped out to you as soon as possible.
Should your order not be processed by the estimated shipping date, our Customer Happiness team will be in contact with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience during this busy time of year. As always, feel free to reach out to us via Live Chat, email(info.vkbmarketing@gmail.com).
First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to info.vkbmarketing@@gmail.com. Our Customer Happiness Team will be happy to help resolve this for you!
We ship to Canada and United states. Kindly note that we do not ship to PO boxes, parcel lockers, APO or FPO addresses at this time.
Please note your original shipping fee is not refundable and will be deducted from the refundable amount.
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